Family support service
Virtual Viewing Room
For some families, it is not always possible for every relative to visit in person. Our Virtual Viewing Room allows invited family members to privately and securely view their loved one resting in our care, where appropriate and with family consent.
A gentle, private option
We know that distance, illness, disability, travel, work or living overseas can make it impossible for everyone to be here in person. With the family’s agreement, we can arrange a private, secure viewing so that those who cannot attend are still able to spend a quiet moment with their loved one.
How we protect dignity and privacy
Only ever with consent
A viewing is arranged only when the family has given written consent. Nothing happens without your agreement.
Private and secure
Access is limited to the people you invite, using a secure login. There are no public links and the viewing is never searchable or shared online.
Respectful by design
The camera is focused gently and respectfully on your loved one resting in our care. Our staff prepare and check everything beforehand.
You stay in control
Access is time-limited, can be ended at any time, and recording is turned off by default. Our team controls the camera and can stop the viewing instantly.
Already invited?
If our team has arranged a viewing for you and given you secure access details, you can enter the private viewing room here. Please keep your link and access code private.
This service is provided sensitively and at our discretion, and is not available in every circumstance. It is offered only to support families, and always with respect for the dignity of the person in our care. If you have any questions, our team is here to help, 24 hours a day.